ServiceNow

1. People are very talented.
2. Highly enthusiastic people.

1. Apps teams are heavily bugged by customers, and there's always confusion on what to work on between development and customer tickets.

2. Apps teams, especially managers, should come out of the fantasy that the world is Service Now.

3. Apps teams are bound by a platform using technology that is outdated, not just today, but a decade ago.

4. The platform offers a single hammer to solve all problems. Some solutions offered by the platform are very illogical; they are obvious enough to make you laugh.

5. If a customer comes with a request rate of several thousand to millions of requests per minute, mark that as the end of their ability to use Service Now.

6. The platform doesn't scale beyond a certain point, as it is bound to MySQL and heavy XML parsing.

App teams, especially managers, should move beyond the fantasy that the world equals ServiceNow. At times, they behave as if there is nothing else in the world.