ServiceTitan

Upper Management has a clear strategy and vision. The company is generally good, except for certain teams and their management. Overall, there are good benefits and some good people to work with.

I worked for ServiceTitan for more than 2.5 years. There is a lack of clear direction in Engineering Management at the lower level, resulting in poor work-life balance. Managers are not aware of the clear strategy and vision for directing the team. There is a lack of proficiency in measuring engineers' performance, often resulting in the loss of talented engineers.

Additional challenges include:

• Lack of career growth
• Lack of timely feedback from managers
• Poor work-life balance
• Inadequate criteria in performance reviews and improvements

Ensure that you select the right managers. A weak leadership framework often leads to disorientation of work and team. Evaluate managers' capabilities and take continuous feedback from their team members. Engage HR team members and managers at skip levels to gain insights into the team. At least, make sure teams are utilizing Culture Amp (we barely opened) to assess how team members are aligning their efforts and team goals. Evaluate employees based on their results and quality of work. Make sure that there is fair and unbiased evaluation. Approach evaluations as constructive as possible. Apart from recharge day in a month, ensure that there is also proper WLB.