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Quality and customer care; mastering the knowledge needed to walk the customer through the process of going solar

Quality Assurance Analyst
Former Employee
Worked at Tesla for 4 years
February 3, 2020
Draper, Utah
4.0
RecommendsNegative OutlookApproves of CEO
Pros

The culture of the company.

Cons

Outside variables that may create barriers.

Advice to Management

The office environment tends to create cliques, and this can cost the company valuable employees.

My number one suggestion would be an in-depth 360 view of the entire situation and listen to those on the front lines before making a decision to separate an employee.

Often, a company may lose those who are experienced, protective, and share the overall vision and mission of the company.

Never promote individuals from one department to a leadership or judgment role of another department if they do not have experience doing the job of those they are in charge of judging the quality of.

Most specifically, I would never promote a person from a documents team, who has never experienced the challenges of assisting a customer on the telephone, into a role where they now judge the quality of those on the front lines answering the telephones.

If you haven't experienced a specific task, a person really has no experience leading to a role judging the quality of that task.

Additionally, ideas and employee shares with a coworker through personal communication or their personal goals or ideas should not become the property of a manager or management to profit from their personal life because they have access to listen to, view, or receive indirectly.

Furthermore, ensure an individual is logged out of every application, website, or tool personally or for business on their company laptop before being separated from the company.

Integrity. Ensure integrity is paramount. Investigate situations where it may be lacking.

Profit sharing. If an employee conceives or recognizes a new avenue for the business that could potentially gain the business billions of dollars, share fairly with that individual for their contribution.

They just may happen to have a bridge to close the gap in a company's mission.

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