Pros: Decent pay, perks, and benefits. Good managers. Twilio has done really a lot to make sure employees are comfortable and looked after during this crisis.

Cons: Glass ceiling for people of color and females (it's the same everywhere, so not really a con). The interview process is messed up. You may not end up in the team which interviewed you. Teams within Twilio don't seem to work in cohesion. Lots of parallel initiatives with no focus, product priorities misaligned.

Pros: No challenging work, rather very lame work, which you can finish in no time, hence awesome work-life balance. If you want a company with decent pay and want to chill completely, don't care about career progress/increment, this is the place for you.

Cons: Explaining the title (HHH) here... Let's first get this out of the way. No, I don't just write negative reviews; I make sure to always post positive reviews too. Twilio is a great company, no doubt. Twilio India also could have been so much more, but they have completely messed it up. If you are even a decent developer, this will be a complete waste of your time. * First H stands for Horrible Pay/Salary Structure: 1. The pay here is so much less compared to all the other product companies in India. 2. Your package will have ~50% stocks, which is a big lossy deal (assuming you are in the 30% tax bracket), as cash gets taxed at ~32% whereas your stock will get taxed at ~42%. Plus, the stocks of this company have wild volatility; for example, it has lost almost $160+ per share in the last couple of months. 3. Increment is meager here, ranging from 4-8% in most cases. * Second H stands for Horrible Work: 1. Mostly maintenance-kind of work comes to India, and it is mostly small changes and bug fixes. All the core, challenging, interesting, or business-critical features are held in US offices. 2. Higher management tells a bunch of lies during hiring to attract and recruit people, but it's just a bunch of lies. * Third H stands for Horrible Higher Management: 1. Twilio has a core value called "No Shenanigans," but the higher management in India are role models for the exact opposite of it. 2. As I said above about lying during recruitment, they do the same for internal things; they hide and lie as long as they can, giving lame reasons later to cover it up. 3. All the false promises they give you during joining, they don't hold up any of them, and later when asked, they keep saying they are looking into it. Even if all these things are okay with you, you can for once think of joining Twilio India core. BUT there is another company called Segment, which Twilio has recently acquired, and they have teams in India for the same. If you even remotely find out that you are being hired for Segment teams, run with all fours as fast as you can. There is a great deal of politics involved in this company between the higher management, and you will just be the victim of it all the time. To summarize, the purpose of this review was: I had been hiring engineers, and occasionally, some of them will be really good. It really hurts me not being able to tell them about all this, and they joining here and regretting later. So, I wanted this review to stand as an eye-opener for them. If not via this review, at least do your own research to connect with people from Twilio offline/via friends, and get to know what you are getting yourself into, and then only join. Honestly, until you fall into the category of people I mentioned in Pros, I think you will find far better companies to join in Bangalore than Twilio.

Pros: Good culture (DEI, lots of resources), good focus on work/life balance & mental health.

Cons: Slow processes, lighter benefits than other tech companies.