Uber

Excellent company and benefits. Overall, the benefits are on par with companies in the same industry.

Every month, employees receive a credit amount for Uber, which can be used for grocery shopping.

Unfortunately, the quality area is quite neglected in terms of recognition, given that other customer service areas have the same ranking within the company, such as S2. These areas only have the obligation of customer service, whereas we in quality have many requirements, including sending results reports, monitoring metrics with operations, sending insights to stakeholders, stakeholder management, and BPOs. We have BPOs below us who depend on our work and our assistance. English is required. Despite the large management being from Mexico, Spanish is not highly considered. Given all these things, we earn the same as the customer service staff.

Melhoria e valorização da área de qualidade na questão salarial. Deveríamos ser S3, pois temos um tipo de trabalho e responsabilidades diferentes dos agentes de atendimento, que são S2 e não precisam de um segundo idioma.