Pros: Really dedicated to doing better for customers after the settlement. Good health insurance. Have always had a great management team.

Cons: There is much more flexibility needed for employees to find a better work/life balance. The CEO is very set in his ways about working from home, and there are a lot of employees in situations where they would be much more comfortable working from home full time, or at least part time. Right now, everyone in a non-customer-facing role is working from home due to the pandemic, but that will be ending soon. Despite states still having high hospitalizations from COVID, etc., the CEO is adamant we can only do our best work in the office, which we have disproven the last two years. Also, there are a lot of employees who have good medical reasons for a work-from-home accommodation, but that accommodation is rarely granted, even with several doctors' recommendations (I speak from experience here). After finally getting to try working from home, I find myself looking to find a job with a new company because it has been so life-changing in how I manage my illness. It's a shame because I have over a decade of experience with the company and love my job, but there is no guarantee even the part-time work-from-home offer while we get used to being back in the office will continue.

Pros: Pay Benefits Time off Many opportunities to move around

Cons: Constantly changing procedures. High case load. Low recognition. No consistency. Low team morale. Nobody willing to help. This is not an HR role anymore. If you value having a high-paying job, this is it! Other than that, there is nothing special about the role. They took a simple job and overcomplicated it and never asked us for our opinions. New processes almost weekly because "the regulators" say so, but no explanations are given. You will be handling mostly customer-related cases where the customer is mad at every little thing. This role is lucky to have any type of "HR" work to it. Management does not seem to care about the numerous redundant processes in place. Good luck trying to get anything more than meeting expectations, even though they assign three new cases each week on top of your already growing caseload. EXTREMELY micromanaged by managers who have been there too long.

Pros: Great team, really enjoyed working there.

Cons: Things sometimes go really slow, but it's understandable and often happens in big corporate environments.