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Great Team, Bad Management

Technology Manager IV
Current Employee
Has worked at Wells Fargo for 20 years
October 29, 2015
San Francisco, California
3.0
RecommendsPositive OutlookApproves of CEO
Pros

A lot of job opportunities within the bank.

The majority of team members are really nice and fun people to work with.

We are allowed to focus on people's strengths. Good managers will spot a person's strengths and find ways to use them to help the team member be successful.

The majority of people I work with take pride in what they do.

We have a very diverse group of people from all walks of life. It is great to have such a variety, especially learning about differences. It makes work fun and exciting when you have a melting pot.

Flexibility - most positions allow you to work from home often. That is a huge blessing for those of us who have a long commute.

Cons

Our new senior leader in Wholesale stated in his last meeting that we are to do what is in Wells Fargo's best interest. Our old leader ALWAYS promoted doing what is best for our customer. That's BAD.

Bad managers are all over. HR never does anything to change this, even when the manager has two or three people leaving each year. You'd think they would get a clue.

Our benefits went from great to not so great, with more money out of pocket.

There are a lot of people who don't do the "right thing" in fear of retaliation or fear of being the only one who stands up to do the right thing.

We promote hiring within the company, and word of mouth travels fast. I can apply for the same job as someone else and lack certain skills, but if people know me, they will go out of their way to hire me instead of a more qualified candidate. It is all about "who you know."

Working for a micromanager is hell, so you literally MUST leave the team and everything you know and love because this person is ruining your life and work isn't fun anymore (yes, this sounds very bitter, and it was years ago I had to leave a job I LOVED due to a realignment and new manager).

HR is no help, so don't bother. We had a manager IM'ing people inappropriate stuff and told HR. They never even asked to see print screens (more than one person). It was swept under the rug. So, in my opinion, HR is worthless and totally opening WF up for a lawsuit.

Advice to Management

Hold your managers to a higher standard. 75% of managers will not put the effort in to hold their teams to higher standards.

Have your managers work in the trenches so they can relate better to their teams and provide better feedback. Hold the managers accountable! If they are losing more than one team member a year, there is most likely a problem with the manager. A bad manager makes a huge difference in morale.

Last but not least, never ever forget our customers pay for us to be there. It should always be about what is best for our customers!

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