Applied online and got a call from the recruiter after a few weeks.

The recruiter was very reserved and cold. They asked me all the basic questions, trying to qualify my candidature, and confirmed that I would be considered for the next steps.

The recruiter did not respond for a couple of days. After multiple follow-ups, I got a telephonic interview scheduled with the Hiring Manager, which went well. I was informed I would be called for an in-person interview with the team.

After a couple of weeks of back-and-forth and requesting updates over email, the recruiter finally scheduled an in-person interview with the team.

The in-person interview comprised of 5 interviews, 30 minutes each:

• Incident Manager
• Security Manager
• VP of Production Engineering
• Hiring Manager / Director of Business Continuity / DR
• 1 hour with an Architect

Overall, everybody was happy and sounded positive. Again, the recruiter did not provide updates despite sending follow-up emails to share the feedback. Finally, the recruiter told me that it was all positive and the team was considering me for this position. However, they were still interviewing other candidates.

After a week, I happened to call the recruiter to follow up on any updates. The recruiter said the team decided not to consider my candidature. The reason given was that the team was still looking for other candidates who could drive and own the DR program (which I clearly mentioned I had been doing for the past 6+ years). The recruiter did not communicate this information until I reached out to her in person.

Note: My experience with the team members was very good, but I was not sure what made them fluctuate on sticking to their decision, despite finding a suitable fit candidate for the position.

The Zendesk recruiter was pathetic and highly unprofessional, with no updates or communication. They sounded very arrogant and cutthroat throughout the hiring process. It seemed like the recruiter was taking me for granted, which was not a welcome sign.

DR solutions and best possible solutions meeting SaaS-based business models?

Risk mitigation approaches, leadership or management styles?

Data security measures and solutions which meet data sensitivity requirements?

How will I take over and drive the DR program to be effective and successful?