Pros: Not much anymore. Mostly remote work. Pay was good when I started, but it's not so great anymore since benefits have started getting slashed and ZD has become more of a sweatshop. The company is doing okay despite the tech climate, but you won't see much of those profits yourselves.

Cons: ZD has gotten rid of benefits such as 100% remote, transportation stipends, professional development funds, and team lunches. All gone, and they have mandated a hybrid RTO approach now. The PE Firm has adopted lousy internal tools (guess what, they're implementing failing companies from their own portfolio to boost own profits/PR) for our day-to-day tasks, making the days more stressful while converting more folks to salary to eliminate fair overtime pay. Every metric is scrutinized to justify keeping teams alive. It's now at the employee's expense to track your activities and detail everything you do to keep your job so the CEO and the analyst 'experts' have visibility. Overall, there's a lack of trust and an unhappy culture here. Look elsewhere if job hunting. Absolutely no focus on employee well-being. The CEO just wants to flip the company for a payday without taking care of the workers that built this company. They keep hiring awful leaders from Oracle. Funny how many of us left that place for better opportunities, and their inadequate leaders keep coming back, ruining other companies like cancer. Zendesk is just another slave to Wall Street and Corporate America now. Mr. Scrooge is at the head of this ship now. Bah Humbug!

Pros: It is a global company with years of experience and is growing in Mexico. Many vacancies are being opened and there is an opportunity to grow or explore other departments. It complies with the law and offers additional benefits.

Cons: The same expansion the company is experiencing means that many processes are not well-defined and the team leaders in Mexico do not have full knowledge of their role. During my time at the company, talking with HR was almost impossible, as they were never present in the office. The reason I left is that there was a layoff in my area of developers who had more than 3 years of experience, which did not give me confidence to build a career in the company. Everything will depend on the team you are assigned to and the manager you work with.

Pros: Good work and life balance

Cons: Leadership latest changes around remote workers.