Software Development Engineer, Amazon Connect

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI
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Description For Software Development Engineer, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that's transforming how businesses deliver customer service. Built on Amazon's decade of internal development, this service enables rapid contact center setup and leverages AI, including Amazon Lex and Polly, alongside AWS services like Lambda, S3, and Kinesis. As a Software Development Engineer, you'll join a fast-growing team post-launch, helping shape the future of cloud-based customer service technology.

The role offers a unique opportunity to work on highly complex engineering challenges while building systems that impact millions of users daily. You'll be developing scalable, resilient solutions that integrate modern web technologies, SOA, NoSQL databases, AI/ML, and big data capabilities. The position requires strong computer science fundamentals and hands-on industry experience.

Amazon Connect is positioned to disrupt the traditional contact center industry by enabling companies to focus on customer service rather than service center infrastructure. You'll be part of a team that values work-life harmony, embraces diverse experiences, and fosters continuous learning through mentorship and career development opportunities.

The compensation package includes a competitive base salary ranging from $129,300 to $223,600 depending on location, plus equity and comprehensive benefits. You'll work in an environment that emphasizes Amazon's leadership principles while contributing to a service that's already gaining recognition from industry analysts for its innovative approach to customer service solutions.

This role represents an opportunity to shape the future of customer service technology while working with cutting-edge cloud services and AI/ML capabilities in a team that values innovation, customer obsession, and technical excellence.

Last updated 3 months ago

Responsibilities For Software Development Engineer, Amazon Connect

  • Design and develop scaleable, resilient systems
  • Own code end-to-end from design to development
  • Work closely with senior technical leaders within the team and across AWS
  • Build modern contact center solutions in the cloud
  • Develop next generation contact center technology

Requirements For Software Development Engineer, Amazon Connect

Java
Python
JavaScript
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language

Benefits For Software Development Engineer, Amazon Connect

Medical Insurance
401k
Equity
  • Medical Insurance
  • 401k
  • Equity