Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that's transforming how businesses deliver customer service. Built on Amazon's decade of internal development, this service enables rapid contact center setup and leverages AI, including Amazon Lex and Polly, alongside AWS services like Lambda, S3, and Kinesis. As a Software Development Engineer, you'll join a fast-growing team post-launch, helping shape the future of cloud-based customer service technology.
The role offers a unique opportunity to work on highly complex engineering challenges while building systems that impact millions of users daily. You'll be developing scalable, resilient solutions that integrate modern web technologies, SOA, NoSQL databases, AI/ML, and big data capabilities. The position requires strong computer science fundamentals and hands-on industry experience.
Amazon Connect is positioned to disrupt the traditional contact center industry by enabling companies to focus on customer service rather than service center infrastructure. You'll be part of a team that values work-life harmony, embraces diverse experiences, and fosters continuous learning through mentorship and career development opportunities.
The compensation package includes a competitive base salary ranging from $129,300 to $223,600 depending on location, plus equity and comprehensive benefits. You'll work in an environment that emphasizes Amazon's leadership principles while contributing to a service that's already gaining recognition from industry analysts for its innovative approach to customer service solutions.
This role represents an opportunity to shape the future of customer service technology while working with cutting-edge cloud services and AI/ML capabilities in a team that values innovation, customer obsession, and technical excellence.