Chewy

• Very friendly and understanding coworkers.

• In QA, we have a lot of meetings to share experience and feedback to help make things better and easier for every team member and customers.

• Supports team members in their talents and areas of interest and growth/potential.

• Management will do their best for you as often as they can in most circumstances.

• Flexible work-life, independence, great for introverts to still be connected and pivotal to the workings of Chewy.

• WFH is so nice!

• Health, eye, and dental insurance plans are pretty good.

• I worked very hard for a long time to get to this higher position and am very grateful to everyone who helped me get here. It's a lot comfier of a position than being a regular CSR, which feels good on my end, but I know it sucks for everyone else still in that starting position.

• Worked at the company as a CSR for 3-4 years before being promoted to manager, then moved to QA. CSR work is grueling, underpaid, stressful, and makes one feel under-appreciated by what compensation they received and feeling unheard when complaints are made.

• Time-off allowance has changed within the COVID years, and no one is happy with the change, but we have no power to change that ourselves. A union would probably be a good idea, to be honest.

• Overall, things have shifted from "customer-first" attitudes to "let's make our shareholders happy and get as much money for the company as possible." This has shifted the tone from a pretty familial one to a rather strict, corporate one.

• In my state, my salary is not enough to use as a livable wage, even at a high position like management/QA.

• Manipulative language is used to try and appease team members without actually giving them what they want, e.g., more time off and better pay, clear and transparent communication, etc.

• Rewarded with empty words of gratitude and 'kudos' used only to purchase Chewy-work-related goods. Pretty disappointing that these could be worth actual money, but they choose to keep limits on how you can use it to what they want you to.

• HR can be difficult to work with. My COVID experience was rough, and I was nearly not paid for the full week of my being ill due to a misunderstanding on my end and unclear directions on theirs.

My major advice would be to raise everyone's pay to a more reasonable, livable wage. We are a billion-dollar company and can absolutely afford to take some of the profit and split it among the workers who deserve every penny of it for their efforts.

Also, listen to your workers and treat them with respect and consideration. Don't wave them off when they have resounding complaints.

Finally, find ways to loosen the UTO policy to feel more fair to a wider range of people. Currently, it feels a bit punishing and ableist.

The system we use to report time off is finicky and can cause a lot of issues, including people losing pay for times they should be paid for.