Comcast

Management is awesome if you like a boss you can socialize with. The scheduling is sweet if you like getting stuck on a night shift with no definite knowledge of getting to a better shift. Oh, and if you like puzzles, you're gonna love the order entry system! For real though, it's not a terrible place to work, ESPECIALLY if you like dealing with people who hate the company you work for.

The Comcast customer treats you as if your company clubs baby seals on the weekends, when we're not finding ways to charge our customers more money and/or avoiding solving our customers' problems.

The pay is pretty solid for such an easy job.

Professionally? Be prepared to take a lot of disrespect from our customers. The training is subpar, and there isn't a lot of organization within the company, hence why the customers are always so upset in the first place.

Socially? The call center is very "clique" oriented. Some people can get away with murder in that place and still get employee of the month. I don't care since I was like Ferris Bueller in that place, but it might bother those who are more introverted individuals. When you play the game of Comcast, you either win or you die. There is no middle ground.

More team-building activities to break up the cliques.

Rotate the scheduling more so the Comcast dinosaurs don't suck up all the good shifts.

Don't make a sales metric count for progression in the company if this isn't a sales job.

Oh, and revamp your order entry system. It's horrible and leaves a lot of room for error. Errors equal upset customers.