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Horrible in Union, NJ

CAE
Former Employee
Worked at Comcast for 4 years
August 28, 2012
Union City, New Jersey
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Laid-back atmosphere, decent benefits, flex days.

Cons

Everything else.

One supervisor doesn't know or care what the other is doing. The company rolls out things without training or educating the agents. Horrible pay, very little raises for most.

Very ghetto and cliquish call center to work for. More like H.S. in the inner city than a professional workplace.

Advice to Management

Raise wages to second-year reps and groom them for promotion.

Crack the whip on unprofessional supervisors and agents.

Bring the Union totally in line with the other NJ call centers and Philly.

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