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Good People, Jobs Moved

Advisory Software Engineer
Former Employee
Worked at IBM for 6 years
April 27, 2017
Dallas, Texas
3.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Some good people and customers to work with.

Cons

Offshoring too many support jobs, i.e., moving US jobs overseas, and a lack of technical training to properly support customer needs and problems.

Advice to Management

Stop offshoring US-based jobs just to save money. The support is not as good coming from overseas, and there are too many communication barriers for customers. Customers will tell you this.

Plus, it is causing US people to lose jobs.

Provide training to support personnel to properly support the customers.

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