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Loved the perks, but the employee applications need an update

Quality Analysis
Former Employee
Worked at JPMorgan Chase for 6 years
November 15, 2024
Tempe, Arizona
3.0
Pros

Best health insurance I've had from a corporate job.

401k matching.

Paid holidays, sick, and personal time.

Had an amazing manager.

Met amazing people.

Advanced my career.

Cons

We worked with outdated systems. We had ongoing technical issues with the applications needed to perform our job, and although we reported them constantly to management and it was communicated to upper management, it was not resolved. Management still expected us to meet our goals and were constantly questioning our inability to meet deadlines.

Chase's refusal to implement much-needed changes and upgrade their systems. Management would often give us nonsensical explanations as to why they wouldn't upgrade. For example, for auto loan closings up until 2018, Chase refused to upgrade their systems to e-signing, citing fraud risks. However, I suspect they simply did not want to spend on the needed permits, products, and training to get out of the stone age.

Favoritism: Some rules did not apply to certain employees, while some employees would be coached for the same shortcomings.

Lack of growth: My colleagues and I found ourselves stuck in the same position with no opportunities to expand and grow.

Advice to Management

Please listen to your employees and don't ignore or blame their production delays when there are unresolved technical issues.

Also, management, treat your employees equitably.

Additional Ratings

Work/Life Balance
5.0
Culture and Values
4.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
3.0
Compensation and Benefits
5.0
Senior Management
4.0

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