Klaviyo

The individual contributors (ICs) here are incredibly talented, making it a great place to learn and grow. Managers are generally supportive and do their best to shield teams from the constant changes happening at the leadership level.

• Communication around major changes—like return-to-office (RTO) policies and benefits—has been poorly timed and lacks transparency, often causing unnecessary frustration.
• Morale has been noticeably declining, with burnout becoming more prevalent.
• The hotel-desk system remains ineffective, as booked desks are frequently treated as communal space.
• Meeting room availability is increasingly limited due to the in-person hiring push, making it difficult to collaborate.
• Senior leadership is resistant to employee feedback, particularly when it comes to RTO policies and product direction.
• Perhaps most concerning, the Chief People Officer has openly stated that she does not believe in work-life balance and is pushing efforts to integrate work into employees’ lives rather than respecting personal time. This approach is out of touch and is contributing to burnout.

Leadership needs to listen to employee feedback and take it seriously—especially when it comes to work-life balance, burnout, and RTO policies. A company cannot retain top talent if employees feel unheard and overworked. Transparency, communication, and genuine investment in employee well-being should be prioritized before more people leave.