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Senior Escalation Engineer

Senior Escalation Engineer
Former Employee
Worked at Microsoft for 2 years
November 12, 2016
Bothell, Washington
3.0
RecommendsPositive Outlook
Pros

Customer Technical Support is one of the best groups to be part of. It has the customer focus that should be everywhere at Microsoft, alas is not.

Cons

One of my CTS buddies put it this way: "It's like Microsoft has all of the ingredients to make the best dinner ever. When you get there, you discover it is just mac 'n' cheese. It's good, but you're left with the question of 'Why?'"

Advice to Management
  1. Too much of what Microsoft does is 'me too'. Do less.
  2. Brand is product. Stamping 'Microsoft' on everything diminishes acquisitions.

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