This experience was despicable. For such a big firm, they really need to fix their HR practices.

HR was initially very nice in reaching out on the back of my LinkedIn application. The woman over the phone, who I won't name because it would ruin her career, but she seems to be the main HR contact for all jobs compliance-related matters, was so refreshing to speak with at first (or so I thought).

The first-round chat was with her and lasted just under an hour. She said that the team would move quite quickly and I should hear back in a week with potential interview dates. Two months passed, and still no response.

I thought this HR lady was nice, so all I did was follow up via email in hopes that she would respond with some positive feedback. After losing all hope and not getting a single response from her, I finally moved on and began applying for other places. As such a reputable firm, I really thought HR would at least tell me where I stood. No thoughts about people who are actually struggling with jobs, money, and applications. Completely heartless.

Couple of months had passed, and I got an automated email to say I hadn't made the cut; it went straight into my junk folder. The next day, she called me five times in one day! I picked up thinking it was just another unknown caller, but low and behold, she told me she made a mistake and sent me the rejection email, when I'd actually been selected and chosen to interview. Super unprofessional.

But I still gave her, and the job, the benefit of the doubt. She and the team sorted my interview for the Monday of the following week, which was super fast. So I thought things were looking up!

The in-person interview went really well, and the interviewer told me they'd get back to me in less than a week. I waited and I waited, still no response.

To get someone's hopes up for a job, then reject them mistakenly, then to invite them to an interview – the least this woman could do as a HR representative is give me a call and tell me I wasn't selected. It's not personal; it's called being human. Instead, she and the team made me wait another two months. After getting nowhere with emailing her, I finally decided to pluck the courage to call.

She picked up and couldn't even remember who I was. A really awful HR representative. I know we all meet so many people in a day, but she took literally half an hour trying to find my application. So careless and disrespectful, and just beyond completely unprofessional.

In the end, all she said over the phone was, "Oh yes, you were rejected and should have got an email." I hadn't. And I must say, this has been the worst HR experience of my 10+ years working.

Really disappointed that I even bothered applying. I found another job with another bigger bank and am glad I didn't get sucked into this crappy atmosphere of work, where no one gets treated like a human.

HR is the first point of contact for anyone applying to any firm and should know people skills. Don't just be nice to people when you need them or when you make a mistake in their application. How about genuinely having an interest in making someone's HR experience memorable in a good way? Isn't that what HR is meant to do??

Talk me through, step by step, how you would conduct an interview for someone within the exchanges division.

Why MS?

Describe your current role and transferable skills.

Are you okay with 3 days in the office a week?