PagerDuty

• Genuinely kind and smart coworkers (Seriously. Some of the nicest people I've met in the industry)- Supportive team level managers
• Good PTO and benefits
• Decent pay
• Interesting domain
• Sane interview process (no LeetCode puzzles)- Name brand recognition

• Stock/Company performance
• Confusing/inconsistent road map
• Constant reorgs, (stealth layoffs), vague messaging from up top
• Director+ management is out of touch and tone deaf
• Tanking morale at the IC level. Most teams are understaffed + overworked leading to mistakes
• Acquisitions that don't gel with the core platform for a coherent user experience

The company as a whole needs to remember what the core differentiator of this company in the segment is: Unmatched reliability and reputation PD has built over time in this space. It is not AI, not automation, but "PD will wake me up when my system is on fire no matter what".

Our competitors are gaining ground on UX and pricing, and the reliability moat we had has also been eroding now that other similar products are slowly catching up + recent customer visible major incidents.

We need to get back to the basics and develop a long term, coherent, buzzword-free plan for recovery.