Engineering Manager, Community Support Platform

Airbnb's Community Support Platform (CSP) team is seeking an Engineering Manager to lead their customer support operations technology. This role involves leading a diverse team of engineers working on AI-driven customer service products, including chatbot implementations. The position combines technical leadership with people management, requiring expertise in both engineering and team building.

The role is critical in revolutionizing Airbnb's approach to customer service through AI integration. You'll be responsible for developing both backend workflows for LLM-driven chatbots and frontend user experiences across various platforms. The position requires a blend of technical expertise and leadership skills, with a focus on building and maintaining high-performing engineering teams.

As an Engineering Manager, you'll work in a fast-paced environment, collaborating with product, design, and engineering teams to deliver innovative solutions. The role offers competitive compensation, including a base salary range of $204,000 to $259,000, plus benefits like equity and travel credits. This is an excellent opportunity for experienced engineering leaders who want to make a significant impact on how millions of users interact with Airbnb's support systems.

The ideal candidate will bring 10+ years of software development experience, with at least 5 years in engineering management. You'll need strong expertise in user-facing product development, particularly in customer service and AI products, combined with excellent communication skills and a track record of building world-class engineering teams.