Senior Software Engineer Community Support Engineering

Airbnb, a global leader in the travel and accommodation industry that has facilitated over 2 billion guest arrivals worldwide, is seeking a Senior Software Engineer for their Community Support Platform (CSP) team. This role presents an exciting opportunity to impact the core infrastructure that powers Airbnb's global community support operations.

The position sits within the Agent Routing and Case team, where you'll be instrumental in developing solutions that optimize how customer issues are paired with support agents. As a senior engineer, you'll be working with cutting-edge technology to build scalable systems that directly impact every person who travels or hosts on Airbnb.

The role offers a competitive salary range of $180,000 to $220,000 USD, along with additional benefits including bonus potential, equity, and Employee Travel Credits. This is a remote position within the United States, with occasional visits to Airbnb offices or offsites as needed.

Your responsibilities will span the full development lifecycle, from technical design to implementation and launch. You'll be collaborating with cross-functional teams, including product managers and designers, to build novel products and features. The role requires strong technical expertise in backend development, particularly with languages like Java or Kotlin, and the ability to mentor junior developers.

The ideal candidate brings 6+ years of industry experience, with a proven track record in building and scaling high-traffic systems. You'll be joining a diverse team of talented engineers, where your unique perspective and technical expertise will contribute to solving complex challenges that improve the customer support experience for millions of users worldwide.

This role offers an exceptional opportunity to make a significant impact at a company that values diversity, inclusion, and belonging. You'll be working on meaningful projects that directly affect how Airbnb supports its global community of hosts and guests, while helping to shape the future of travel accommodation technology.