Senior Software Engineer, Community Support Platform - Chatbot

Join Airbnb's Community Support Platform (CSP) team as a Senior Software Engineer focused on revolutionizing customer service through AI-driven solutions. You'll be part of a critical system that powers global customer support operations, working specifically on the Chatbot Product team to create seamless user experiences that combine AI capabilities with human expertise.

The role involves developing both backend workflows for LLM-driven chatbots and frontend user experiences across different platforms. You'll collaborate with talented engineers to shape technical vision and deliver scalable solutions. The position requires expertise in backend systems and service-oriented architectures, with frontend experience being valuable.

As a senior engineer, you'll lead technical designs, development cycles, and quality initiatives while working cross-functionally with product and design teams. The role offers the flexibility of remote work within the US, with occasional office visits or offsites as needed.

Airbnb, founded in 2007, has grown from hosting three guests in San Francisco to facilitating over 1 billion guest arrivals globally. The company values diverse perspectives and is committed to creating an inclusive environment. This role offers competitive compensation including base pay, potential bonuses, equity, benefits, and unique perks like Employee Travel Credits.

Join a company that's transforming how people connect with communities worldwide while working on cutting-edge AI applications in customer service. Your work will directly impact millions of users while contributing to the evolution of modern customer support technology.