Staff Software Engineer, Community Support Platform

Join Airbnb's Community Support Platform (CSP) team as a Staff Software Engineer, where you'll build world-class tools for our global support ambassadors. The role focuses on developing products behind AirCover and Host-Guest resolutions across multiple verticals. You'll work on ambassador tooling, AirCover user-facing claims flows, and intelligent automation systems.

The team owns the entire tech stack responsible for supporting Airbnb's huge global operational staff. Recent projects include Resolution Center experiences, agent tools for problem-solving, backend development platforms for resolution experiences, and AI system integrations.

As a Staff Engineer, you'll lead development of machine learning approaches to understand complex data landscapes, drive structured insights, and improve customer issue resolution. You'll collaborate with cross-functional teams, mentor other engineers, and influence quality initiatives.

The role offers high visibility and company-wide impact opportunities. You'll work in a collaborative environment, making data-driven decisions and creating intuitive user experiences. The position is remote-eligible within the US, with occasional office visits or offsites as needed.

Airbnb offers a competitive compensation package including a base salary range of $204,000 - $259,000 USD, plus potential bonus and equity. Join a company that's transformed hospitality since 2007, connecting millions of hosts with guests globally while fostering authentic community connections.