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Staff Software Engineer, CSP Core Service Experience

A global travel and accommodation platform connecting hosts with guests, founded in 2007 and operating in almost every country.
$204,000 - $255,000
Backend
Staff Software Engineer
Remote
5,000+ Employees
11+ years of experience
Enterprise SaaS

Description For Staff Software Engineer, CSP Core Service Experience

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) Core Service Experience team. This role is crucial in building and maintaining the product experience for Airbnb's global support system used by 18,000+ support ambassadors.

The position offers an exciting opportunity to drive innovation in customer support systems, leveraging cutting-edge technologies like GenAI and data systems to enhance functionality. As a Staff Engineer, you'll be responsible for leading multi-team technical initiatives, architecting complex features, and providing technical leadership across the organization.

The role requires 11+ years of hands-on software engineering experience and deep expertise in data systems and ML engineering. You'll work at the intersection of technical leadership and product strategy, helping to define roadmaps while mentoring other engineers.

Working at Airbnb means joining a company that has transformed the travel industry, connecting over 5 million hosts with billions of guests globally. The company offers competitive compensation ($204,000 - $255,000 USD), equity, bonuses, and comprehensive benefits including Employee Travel Credits.

This remote position offers flexibility while maintaining connection with Airbnb's innovative culture. You'll be part of a team that values efficiency, technical quality, and creating inclusive environments. The role provides an unique opportunity to impact Airbnb's customer support infrastructure while working with cutting-edge technologies and leading cross-functional teams.

Key responsibilities include architecting complex features, driving technical strategy, mentoring junior engineers, and collaborating across teams to advance Airbnb's engineering processes. You'll be instrumental in implementing data-driven solutions and leveraging GenAI to improve support tools used by thousands of ambassadors daily.

The ideal candidate combines technical expertise with strong leadership abilities, bringing experience in defining product strategy and driving alignment across teams. This role offers the chance to make a significant impact on Airbnb's customer support systems while working with a talented team committed to creating exceptional experiences for both support ambassadors and end users.

Last updated 3 days ago

Responsibilities For Staff Software Engineer, CSP Core Service Experience

  • Provide thought leadership and define strategy
  • Lead multi-team technical initiatives
  • Architect and implement complex features
  • Leverage knowledge of data and GenAI to work with ML engineering
  • Lead efforts to advance Airbnb's engineering processes
  • Drive systemic improvements
  • Mentor and provide technical guidance to junior engineers

Requirements For Staff Software Engineer, CSP Core Service Experience

Python
Java
JavaScript
  • 11+ years of experience in a hands-on software engineering role
  • Bachelor's and/or Master's degree, preferably in Computer Science, or equivalent experience
  • Experience with data systems, working with ML engineering, and leveraging GenAI
  • Technical leadership experience leading project teams
  • Strong communication and collaboration skills
  • Experience in defining product/technical strategy
  • Must live in a state where Airbnb, Inc. has a registered entity

Benefits For Staff Software Engineer, CSP Core Service Experience

Medical Insurance
Equity
  • Employee Travel Credits
  • Competitive base pay
  • Bonus eligible
  • Benefits package

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