Business Intelligence Engineer, LMAQ
Description For Business Intelligence Engineer, LMAQ
Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. You will be a key member of the last mile leadership team, continually raising the bar on both quality and performance.
Key responsibilities include:
- Partnering with product and technology teams to define and build innovative experiences for customers
- Setting the tempo for defect reduction through continuous improvement
- Driving accountability across multiple business units to deliver large scale, high visibility projects
- Managing customer expectations and resolving conflicts
- Developing processes to maintain and disseminate project information to stakeholders
- Using quantitative and qualitative data to prioritize and influence decisions
- Developing the vision and strategy for customer experience on Amazon platforms
- Supporting the scalable growth of the company
- Serving as a role model for Amazon Leadership Principles
The ideal candidate will have:
- Strong analytical and problem-solving skills
- Excellent communication skills and executive presence
- Experience in a delivery-focused environment
- Superior analytical abilities and judgment
- The ability to work effectively in a matrix organization
- A passion for operational performance and customer experience
This role offers the opportunity to shape the future of Amazon's last mile delivery services, working on high-impact projects that directly affect millions of customers worldwide. If you're passionate about using data to drive innovation and improve customer experiences, this position at Amazon could be an exciting next step in your career.
Responsibilities For Business Intelligence Engineer, LMAQ
- Own the vision for quality improvement through global address management programs
- Shape the strategy and direction of customer-facing products core to the customer experience
- Continually raise the bar on both quality and performance
- Partner with product and technology teams to define and build innovative experiences
- Set the tempo for defect reduction through continuous improvement
- Drive accountability across multiple business units
- Manage customer expectations and resolve conflicts
- Develop processes to maintain and disseminate project information
- Use quantitative and qualitative data to prioritize and influence decisions
- Support the scalable growth of the company
- Serve as a role model for Amazon Leadership Principles
Requirements For Business Intelligence Engineer, LMAQ
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with scripting language (e.g., Python, Java, or R)
- Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries)
- Experience applying basic statistical methods (e.g. regression) to difficult business problems
- Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports
- Track record of generating key business insights and collaborating with stakeholders
