Cloud Support Associate (Database), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Associate to join their growing team. This role is fundamental to AWS's mission of being Earth's most customer-centric company. As a Cloud Support Associate, you'll be at the forefront of cloud technology, working with AWS's comprehensive suite of services including S3, EC2, AMI, CloudFront, and SimpleDB.

The position offers a unique blend of technical problem-solving and customer interaction. You'll be responsible for handling customer cases through multiple channels, applying advanced troubleshooting techniques, and providing tailored solutions. This role is perfect for someone starting their career in cloud technology, offering extensive training and development opportunities.

Working at AWS means joining a diverse and inclusive team that values innovation and continuous learning. The role operates on an afternoon shift (1 PM to 10 PM IST) as part of AWS's 24/7/365 support operations. You'll have the opportunity to work with leading technologists worldwide, contribute to improving AWS services, and develop your technical expertise across multiple AWS platforms.

The ideal candidate should have basic knowledge of Linux systems administration, database concepts, and networking fundamentals. You'll be supported by comprehensive training programs, mentorship opportunities, and a culture that promotes work-life harmony. AWS values diverse experiences and welcomes candidates from non-traditional backgrounds.

This role offers significant growth potential, with opportunities to advance across the organization, participate in focused summits, and contribute to the larger AWS ecosystem through technical content creation and process improvements.