Cloud Support Engineer (Database)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer (Database) at Amazon Web Services, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key Responsibilities:

• Act as a 'Cloud Ambassador' across all cloud products
• Solve customer cases through various contact channels (telephone, email, web/live chat)
• Apply advanced troubleshooting techniques to provide tailored solutions
• Coach/mentor new hires and develop & present training
• Partner with development teams on complex issues
• Write tools/scripts to help the team
• Work on process improvement and strategic initiatives

The role requires:

• Bachelor's degree OR equivalent experience in a technical position (minimum 2+ years)
• Expertise in database technologies (Oracle, MySQL, PostgreSQL, SQL Server)
• Experience with DB performance tuning, troubleshooting, and monitoring
• Knowledge of NoSQL technologies (DynamoDB, Redis, MongoDB, Cassandra, Riak)
• Linux/Windows system administration fundamentals
• Understanding of distributed computing environments
• Excellent oral and written communication skills
• Strong troubleshooting skills and customer focus

Preferred Qualifications:

• Experience with query analyzers and query tuning
• Exposure to Virtualization (VMware, Xen, Hypervisor)
• Prior working experience with AWS services (EC2, S3, EBS, ELB, RDS, DynamoDB, EMR)
• Understanding of security concepts and best practices
• Experience in managing full application stacks

AWS values diverse experiences and provides ongoing events, learning experiences, and career-advancing resources. The company promotes a culture of inclusion and work-life harmony, offering flexibility as part of the working culture.

Join AWS Support and be part of a team passionate about cloud computing, using ground-breaking technologies to ensure customer success in the rapidly evolving world of cloud services.