Cloud Support Engineer - DevOps, Docker

AWS Cloud Support Engineer is a technical role focused on helping customers achieve their business goals through expert technical solutions. As part of AWS's Support Engineering team, you'll work in a follow-the-sun model during daytime hours, engaging directly with customers through multiple communication channels including phone, email, and live chat.

The role involves deep technical problem-solving, working with container orchestration tools like Docker and Kubernetes, and maintaining expertise in Linux systems and networking protocols. You'll collaborate across teams with Technical Account Managers, Solution Architects, and Business Development Managers to deliver comprehensive solutions.

AWS provides extensive learning opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The team culture emphasizes inclusion and diversity, welcoming innovative ideas and unique perspectives.

Key responsibilities include investigating customer technical issues, providing solutions, conducting technical training sessions, and continuously expanding your knowledge in cloud technologies. You'll work with a diverse range of customers from startups to large enterprises, helping them leverage AWS's comprehensive cloud platform.

The position requires strong experience with DevOps tools, container orchestration, Linux systems, and networking fundamentals. Knowledge of web technologies, scripting languages, and cloud computing concepts is highly valued. AWS offers a supportive environment focused on work-life harmony, with flexible scheduling and no on-call requirements.

This role is ideal for engineers who are passionate about cloud technologies, enjoy problem-solving, and want to work at the forefront of cloud computing innovation. You'll have the opportunity to impact both customer success and team growth while developing your technical and leadership skills in a collaborative environment.

AWS values diverse experiences and provides comprehensive benefits including medical coverage, career development resources, and a culture that supports work-life balance. The company's commitment to innovation and customer obsession makes this an exciting opportunity for those looking to advance their careers in cloud technology.