BigData Cloud Support Engineer (Distributed Processing), Support Engineering

Amazon Web Services (AWS) is seeking a BigData Cloud Support Engineer to join their Support Engineering team. This role is crucial in helping customers succeed with AWS's cloud technologies, particularly in the Big Data and distributed processing space. As a Cloud Support Engineer, you'll work with hadoop ecosystem components including Apache Spark, Hive, Presto, and others, providing expert support via multiple channels.

The position requires strong technical expertise in Hadoop administration and troubleshooting, combined with solid understanding of Linux systems and networking concepts. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model, supporting some of the world's most innovative companies.

The role offers significant growth opportunities through continuous learning of innovative technologies and professional development. You'll not only solve complex technical problems but also drive initiatives to improve support processes and customer experience. This includes creating tutorials, technical articles, and training materials.

Working at AWS means joining a culture that values diversity, continuous learning, and work-life harmony. The company offers mentorship opportunities, career advancement resources, and participation in employee-led affinity groups that foster inclusion. You'll be at the forefront of cloud computing innovation, working with a global team that serves customers ranging from startups to Global 500 companies.

The position requires flexibility to work 5 days a week on a rotational basis, which may include weekends. Schedules could align to Sunday-Thursday, Tuesday-Saturday, or Monday-Friday. This role is based in Cape Town, South Africa, and offers the opportunity to work with cutting-edge technology while developing expertise in cloud computing and distributed systems.