Cloud Support Engineer-I, GovCloud Support Team (US)

The AWS Premium Support team is seeking experienced Support Engineers to provide world-class support on all AWS offerings. As a Cloud Support Engineer-I for the GovCloud Support Team (US), you will:

• Resolve customer technical issues ranging from EC2 Linux general guidance to complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues
• Develop tools and interact with peers developing AWS offerings
• Coach/mentor new hires, develop & present training, partner with development teams on complex issues
• Write tools/scripts to help the team and work on process improvement initiatives
• Act as the "voice of the customer" to development teams for recurring issues or feature requests
• Work on a follow-the-sun model with no after-hours on-call or mandated overtime
• Apply advanced troubleshooting techniques to provide unique solutions to customers' needs
• Interact with leading engineers worldwide and partner with AWS teams to reproduce and resolve customer issues
• Drive customer communication during critical events

Key responsibilities include:

• Learning and using groundbreaking technologies
• Leveraging extensive customer support experience to provide feedback on improving AWS services
• Working 5 days a week on a rotational basis (schedules may align to Sunday-Thursday, Tuesday-Saturday, or Monday-Friday)

AWS values diverse experiences and fosters an inclusive team culture. The company offers mentorship, career growth opportunities, and a strong emphasis on work-life harmony.

This role offers a base pay range of $71,100/year to $158,900/year, depending on the geographic market, along with equity, sign-on payments, and a comprehensive benefits package.