Cloud Support Engineer-I, GovCloud Support Team (US)

The AWS Premium Support team is seeking experienced Support Engineers to provide world-class support on all AWS offerings. As a Cloud Support Engineer-I for the GovCloud Support Team, you will:

• Resolve customer technical issues ranging from EC2 Linux general guidance to complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues
• Develop tools and interact with peers developing AWS offerings
• Coach/mentor new hires, develop & present training
• Partner with development teams on complex issues or contact deflection initiatives
• Participate in new hiring
• Write tools/scripts to help the team
• Work with leadership on process improvement and strategic initiatives
• Act as the "voice of the customer" to development teams for recurring issues or feature requests

Key Responsibilities:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions
• Interact with leading engineers worldwide
• Partner with AWS teams to reproduce and resolve customer issues
• Provide feedback to internal AWS teams on service improvements
• Drive customer communication during critical events

Work Environment:

• Follow-the-sun model with Premium Support sites located globally
• No after-hours on-call or mandated overtime
• Flexible 5-day work week (occasionally on nights or weekends) on a rotational basis
• Schedules may align to Sunday - Thursday, Tuesday - Saturday, or Monday - Friday

AWS values diverse experiences and fosters an inclusive team culture. They offer mentorship, career growth opportunities, and strive for work-life harmony.

Compensation:

• Base pay ranges from $55,800/year to $124,800/year, depending on geographic market
• Total compensation package may include equity, sign-on payments, and other benefits

Join AWS to be part of a team that's powering the world's most successful businesses through cloud computing!