Cloud Support Engineer-I, GovCloud Support Team (US)

The AWS Premium Support team is seeking experienced Support Engineers to provide world-class support on all AWS offerings. As a Cloud Support Engineer-I for the GovCloud Support Team (US), you will:

• Resolve customer technical issues ranging from EC2 Linux general guidance to complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues
• Develop tools and interact with peers developing AWS offerings
• Coach/mentor new hires, develop & present training, partner with development teams on complex issues
• Write tools/scripts to help the team and work on process improvement initiatives
• Act as the "voice of the customer" to development teams for recurring issues or feature requests
• Work on a follow-the-sun model with no after-hours on-call or mandated overtime
• Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
• Interact with leading engineers around the world
• Drive customer communication during critical events
• Write tutorials, how-to videos, and other technical articles for the developer community

Key Responsibilities:

• Learn and use groundbreaking technologies
• Leverage extensive customer support experience to provide feedback on improving AWS services
• Work on critical, highly complex customer problems that may span multiple AWS services
• Solve customer cases through various contact channels including telephone, email, and web/live chat

This role requires flexibility to work 5 days a week on a rotational basis, with schedules potentially aligning to Sunday - Thursday, Tuesday - Saturday, or Monday - Friday.

AWS values diverse experiences and fosters an inclusive team culture. The company offers mentorship, career growth opportunities, and a strong focus on work-life harmony.