Graduate Cloud Support Associate - Mandarin speaker, Support Engineering

This is a permanent full-time role starting in 2025

We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you'll say it often. Join us and define tomorrow.

As a cloud support associate, you will act as the 'cloud ambassador' across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment. You will:

• Learn and use ground-breaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers
• Interact with leading engineers around the world
• Partner with AWS teams to help reproduce and resolve customer issues
• Leverage customer support experience to provide feedback with AWS teams on how to improve
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers' technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS services

On a typical day, a support engineer will be primarily responsible for solving customer's cases through customer contact channels (e.g., telephone, email, and web/live chat). You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.

We promote advancement opportunities across the organization to help you meet your career goals. We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.

Join us and be part of a customer-facing technology team helping to ensure the success of AWS as a leading technology organization.