Incident Management Engineer (Japanese Speaker), Escalation and Event Management (E2M)
Description For Incident Management Engineer (Japanese Speaker), Escalation and Event Management (E2M)
Amazon Web Services (AWS) is looking for an Incident Management Engineer with strong Japanese and English communication skills to join their Escalation and Event Management (E2M) team. This role involves managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. Key responsibilities include leading the resolution of major incidents, driving critical and complex customer escalations, providing incident response and management for critical workloads, and collaborating with engineering teams and stakeholders across AWS to improve customer experience and operational excellence.
The ideal candidate will have:
- Business-level oral and written communication skills in both Japanese and English
- Experience in network and operating system support, technical support, virtualization, orchestration, cloud computing, or incident management for enterprise-level architecture
- Ability to work weekends and holidays (no late-night shifts)
- Familiarity with cloud services, focusing on high availability and fault-tolerant design
- Experience with data manipulation and automation using Python, JavaScript, or shell scripting
- Strong analytical skills and the ability to work in ambiguous environments
- Capability to review complex technical details and communicate key points to senior stakeholders
This is a global 24/7 role that requires excellent communication skills and a passion for leading the resolution of critical incidents. The position offers opportunities for learning, mentorship, and career growth within AWS, as well as a focus on work-life harmony.
Benefits include:
- Flexible working culture
- Opportunities for career advancement and skill development
- Employee-led affinity groups fostering a culture of inclusion
- Ongoing learning experiences and events
Join AWS to be part of a team that's shaping the future of cloud computing and providing world-class experiences for customers worldwide.
Responsibilities For Incident Management Engineer (Japanese Speaker), Escalation and Event Management (E2M)
- Lead resolution of large-scale customer impacting incidents
- Drive critical and complex customer escalations
- Provide incident response/management for customer's critical workloads
- Conduct proactive monitoring of customer metrics
- Manage communications during high impact events
- Collaborate with stakeholders to improve customer experience
- Lead projects to drive operational improvements
- Create and review documentation
- Mentor peers in technical and operational areas
Requirements For Incident Management Engineer (Japanese Speaker), Escalation and Event Management (E2M)
- Business-level Japanese and English communication skills
- 1+ year experience in network and OS support, technical support, virtualization, cloud computing, or enterprise-level incident management
- Ability to work weekends and holidays
- Familiarity with cloud services, high availability, and fault-tolerant design
- Experience with data manipulation and automation using Python, JavaScript, or shell scripting
- Strong analytical skills and ability to work in ambiguous environments
- Capability to review and communicate complex technical details
Benefits For Incident Management Engineer (Japanese Speaker), Escalation and Event Management (E2M)
- Flexible working culture
- Career advancement opportunities
- Employee-led affinity groups
- Ongoing learning experiences and events
- Work-life harmony focus
