ITS Support Engineer I (OPC), IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Key responsibilities:

• Provide comprehensive technical support to Amazon Corporate employees
• Occasional travel to other US cities as required
• Look for innovative process improvements and participate in teams to implement change
• Acquire and maintain current knowledge of relevant IT policies
• Troubleshoot/support escalations for customers via tickets, beyond the scope of front-line support
• Create and maintain documentation
• Ticket queue management and ticket auditing across North America
• Handle to completion requests and technical project work
• Assist with activities to triage and escalate any system or network outage to reduce downtime
• Handle escalations from Level 1 support
• Follow, update and create standard operating procedures (SOP) to improve the team's knowledge management

The ideal candidate will be customer-focused, motivated by team success, innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You should be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Join our team and be part of Amazon's innovative IT Services organization, where you'll have the opportunity to solve complex problems, improve processes, and make a significant impact on the day-to-day operations of one of the world's leading technology companies.