Software Development Engineer, CTAP

Amazon's Customer Service (CS) organization is expanding its software engineering team to drive automation, self-service, and defect reduction for customers. We are seeking smart, energetic, and passionate software development engineers to solve complex technical problems and work with engineering and business teams distributed across the globe.

The successful candidate will join the Consumer Tech and Product (CTAP) team, owning the delivery of technical changes from a strong roadmap of projects. These projects range from introducing new self-service workflows for customers to access from the website to new Email, Push, and SMS notifications. You'll gain extensive experience in a short time by working with various technical teams globally on an away team model basis.

As a Software Development Engineer in CTAP, you will:

• Take the lead on building innovative solutions to address the root causes of defects
• Own the technical relationships with business teams
• Have a strong bias for action, invent and simplify, insist on the highest standards, and deliver results
• Work within Amazon's Customer Service department, which is at the heart of the company's mission to be Earth's most customer-centric company

Key Responsibilities:

• Develop and implement software solutions for customer service automation
• Collaborate with global teams to deliver technical changes
• Design and architect new and existing systems
• Participate in the full software development life cycle
• Drive innovation in self-service workflows and customer notifications

Join us to make a significant impact on Amazon's customer service technology and help shape the future of how customers interact with one of the world's largest e-commerce platforms.