Software Development Engineer, Full Stack, Customer Engagement Technologies

Customer Engagement Technologies (CET) team at Amazon is building a new Customer Relations Management (CRM) software for Amazon Customer Service using cutting-edge technologies and ML. The goal is to reduce cognitive load on Customer Service Associates while resolving customer issues.

As a Software Development Engineer on this team, you will:

• Collaborate with experienced and senior software engineers
• Drive improvements to technology
• Design and develop new customer-facing products and interfaces
• Build and track metrics to ensure high-quality results
• Work on cool technologies such as GraphQL, Java, Spring, and AWS
• Build scalable software products to solve business problems
• Participate in end-to-end project delivery including design, coding, testing, and release
• Engage in daily scrums, weekly team meetings, and tech discussions
• Participate in biweekly sprint planning and bimonthly on-call rotations

The ideal candidate should enjoy working on complex system software, be customer-centric, and feel strongly about building software systems that can operate at a global scale. Amazon uses Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

Benefits include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

The CET team's mission is to create earth's best customer service solutions by empowering customers to utilize automation for quick and efficient issue resolution. You will be a key component of the leadership team, influencing science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.

Amazon values diversity and is committed to creating an inclusive workplace. They do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.