Software Support Engineer, Audible

Join Amazon's Digital Media Technology group as a Software Support Engineer at Audible, where you'll be at the forefront of digital media delivery and presentation. This role is part of a shared services organization providing multi-faceted application engineering services to multiple Digital product development teams. You'll work with cutting-edge digital products including Amazon Kindle, Digital Video, Audio, Music, Audible, and Digital Text products.

As a Software Support Engineer, you'll be responsible for providing first-level support and engineering solutions for Audible's platform. Your role involves extensive troubleshooting, debugging, and maintenance of coding projects across multiple product lines. You'll work with various technologies including Perl, shell scripts, web technologies, and Java-based projects.

The position requires strong technical skills combined with excellent problem-solving abilities. You'll be interfacing with content acquisition teams, content providers, operations, and technical teams to ensure content publishing and delivery meets service level agreements. Key responsibilities include production builds, tools development, and configuration management for software product releases.

This is an excellent opportunity for someone who enjoys working with smart technical and business professionals while solving complex problems. You'll be part of a team that's constantly innovating in the digital media space, working on multiple product lines while identifying common solutions that can be leveraged across different challenges.

The role offers growth opportunities through exposure to enterprise-level applications and various technologies. You'll develop valuable skills in incident management, system optimization, and technical support while working with one of the world's leading digital content providers. If you're passionate about technology, problem-solving, and want to be part of shaping the future of digital media delivery, this role at Audible could be your next career step.