Software Support Engineer III

Join Amazon Music, where innovation meets scale in a dynamic environment that combines startup agility with Fortune-500 resources. As a Software Support Engineer III, you'll be part of a team building personalized, curated music experiences reaching millions of customers worldwide. The role involves supporting distributed systems spanning music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

You'll work with cutting-edge technologies and AWS infrastructure, providing critical support for multiple products and services. The position offers a unique blend of technical troubleshooting, development work in Java and shell scripting, and system maintenance responsibilities. You'll be instrumental in ensuring smooth operations of Amazon Music's global platform while working alongside engineering teams to improve service reliability and customer experience.

This role at Amazon Music offers the opportunity to impact how millions of customers discover and enjoy music through various platforms and devices. You'll be working with a team that values innovation, technical excellence, and customer obsession while having access to Amazon's vast technical resources and infrastructure.

The position combines aspects of both development and operations, requiring strong technical skills and the ability to work in a fast-paced environment. You'll be responsible for maintaining service level agreements, coordinating with multiple teams, and contributing to the overall reliability of Amazon Music's services.