Software Support Engineer III

Amazon Music is seeking a Software Support Engineer III to join their dynamic team focused on delivering music to customers through innovative platforms. This role sits at the intersection of engineering and operations, supporting Amazon Music's distributed systems that span across music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

As a Software Support Engineer III, you'll be instrumental in maintaining and improving the infrastructure that powers Amazon Music's global presence. You'll work with cutting-edge consumer-facing products in an agile environment where your ideas can impact millions of users. The role combines hands-on technical work with system maintenance and customer support responsibilities.

The ideal candidate will bring strong technical expertise in Java programming, Unix systems, and modern scripting languages. You'll be responsible for leading technical onboarding processes, troubleshooting complex system issues, and developing tools to enhance operational efficiency. This position offers the unique opportunity to work with distributed systems at scale while maintaining service level agreements that directly impact user experience.

Working at Amazon Music means being part of a team that's reshaping how people discover and enjoy music. You'll have access to Fortune-500 resources while maintaining the innovative spirit of a startup. The role offers exposure to various technologies including AWS, web services, and API-based architectures, making it an excellent opportunity for engineers looking to grow their skills in a dynamic, customer-focused environment.

Join us in our mission to deliver music to customers in new and exciting ways that enhance their day-to-day lives. Your contributions will help shape the future of music streaming technology while working alongside passionate professionals in a collaborative, fast-paced setting.