Support Engineer, Alexa

Join Amazon's Alexa Conversational AI Modeling & Learning team as a Support Engineer in an exciting role that combines technical support with machine learning expertise. This position offers a unique opportunity to work with cutting-edge Large Language Models (LLMs) while directly impacting customer experience.

As a Support Engineer, you'll be at the forefront of enhancing Alexa's capabilities through detailed defect triage and customer feedback analysis. The role requires a blend of technical expertise and project management skills, where you'll own complex projects from conception to delivery. You'll be responsible for identifying system defects, analyzing trends, and implementing data-driven solutions that meet business objectives.

The position offers significant growth potential within Amazon's AI division, working with one of the world's most widely-used voice assistants. You'll collaborate with cross-functional teams, develop comprehensive documentation, and contribute to process improvements that enhance efficiency and customer satisfaction.

This role is perfect for someone who thrives in a fast-paced, dynamic environment and has a passion for both technical problem-solving and customer experience. You'll need to be comfortable with ambiguity and able to work autonomously, while maintaining high standards of accuracy and efficiency. The position requires wearing headphones throughout the day for critical audio analysis, making it ideal for detail-oriented individuals who excel at nuanced technical work.

Amazon offers a collaborative culture where you'll work alongside some of the brightest minds in AI and machine learning. The role provides an excellent opportunity to impact millions of users while working with cutting-edge technology in the heart of Boston's tech hub. If you're passionate about AI, customer experience, and technical problem-solving, this position offers an exciting path to grow your career at one of the world's leading technology companies.