Support Engineer, Appstore Software Excellence

Amazon's Appstore Platform services team is seeking a Support Engineer to join their Software Excellence initiative. This role is crucial in maintaining highly available, mission-critical services that handle a large volume of transactions and directly impact customer experience. The team's vision focuses on addressing customer issues promptly while reducing operational costs.

The position involves working on service migration to new infrastructure, improving capacity management, and implementing best practices. You'll collaborate with senior engineers to design and develop solutions, making a direct impact on millions of customers, sellers, and products worldwide.

The Appstore team plays a vital role in entertaining and delighting hundreds of millions of users across devices by providing a vast selection of apps, games, and services. They focus on making it easy for developers to launch and manage their apps and in-app content on Amazon platforms, including Fire TV, Fire Tablets, and mobile devices.

This is an excellent opportunity for someone passionate about building and maintaining modern software systems while working in a fast-paced environment where development cycles are measured in weeks. The role combines technical support expertise with software development skills, making it ideal for engineers who enjoy solving complex problems and seeing their work's immediate impact.

Working at Amazon means being part of a culture that values innovation and customer obsession. You'll be joining a team that works with various technologies, from device software to high-scale services and developer tools. The position offers the chance to work on industry-defining projects while contributing to the growth of Amazon's digital entertainment ecosystem.