Support Engineer

Join Amazon Mesa as a Support Engineer where you'll be part of an agile team working on highly advanced, consumer-facing products. This role combines technical expertise with operational leadership, requiring you to act as a subject matter expert for critical services while driving improvements in operational efficiency. You'll be responsible for resolving complex support issues, leading multi-team projects, and developing automation tools for system administration. The position involves working with AWS tools, Linux systems, and modern programming languages to troubleshoot and optimize platform performance.

As a Support Engineer, you'll collaborate with development and QA teams to enhance change management processes, participate in design reviews, and work proactively to prevent support issues. You'll be expected to deep dive into automation challenges and develop solutions that improve fleet performance and availability. The role offers the innovative atmosphere of a startup while leveraging Amazon's global resources and scale.

The ideal candidate should have strong troubleshooting abilities, excellent communication skills, and experience with Unix/Linux environments and scripting languages. You'll work in a fast-paced environment where creativity in problem-solving and passion for customer experience are essential. This position provides an opportunity to impact millions of users while working with cutting-edge technology at one of the world's leading tech companies.

Benefits include working with the latest technologies, opportunity for career growth, and the chance to shape the future of Amazon's streaming services. You'll be part of a team that values innovation, operational excellence, and customer obsession while enjoying the stability and resources of a Fortune 500 company.