Support Engineer, Device OS

Amazon Lab126, a subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. This role is crucial in maintaining and supporting critical OS components, pipelines, services, tools, and application development frameworks. The position combines hands-on technical support with development work, requiring skills in C++, Python, and Unix systems.

The role involves providing first-level support for production services, troubleshooting complex technical issues, and developing automation tools to improve service maintenance. You'll work closely with remote development teams in Sunnyvale, contributing to knowledge base development and handling critical support issues.

Lab126 has an impressive track record of creating innovative consumer electronics, including the Kindle family of products, Fire tablets, Fire TV, Amazon Echo, and Amazon Show. As part of the Amazon Devices group, you'll be working on technology that enhances customer-device interaction and delivers unique Amazon experiences.

This position is ideal for someone who can learn quickly, handle multiple concurrent tasks, and has a strong foundation in software development or technical support. You'll be part of a team that pushes the boundaries of consumer electronics while ensuring reliable system operation and support.

The role offers the opportunity to work with cutting-edge technology in a dynamic environment, contributing to products that millions of customers use daily. Your work will directly impact the reliability and performance of Amazon's device ecosystem, making this an exciting opportunity for engineers passionate about both support and development.