Support Engineer, Device OS

Inventive R&D company designing high-profile consumer electronics as Amazon.com subsidiary, creating Kindle, Fire tablets, Fire TV, Amazon Echo and Show.
Backend
Entry-Level Software Engineer
In-Person
2+ years of experience
Consumer

Description For Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has a strong track record of creating successful consumer electronics like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. The role demands quick learning and the ability to handle multiple overlapping tasks efficiently. You'll be working at the intersection of development and operations, providing crucial support for production services while also contributing to code maintenance and automation.

The position offers unique opportunities to work with cutting-edge consumer electronics and be part of a team that shapes how customers interact with Amazon devices. You'll be handling first-line support for operational issues, conducting detailed troubleshooting, and developing automation tools to improve service efficiency. The role requires both technical depth in programming (C++, Python) and breadth in system understanding.

This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and wants to work on products that impact millions of users. You'll collaborate with remote teams, build monitoring systems, and contribute to creating a comprehensive knowledge base for the team. The role offers exposure to AWS, networks, and operating systems, making it an ideal position for career growth in technical support and development.

Last updated 7 days ago

Responsibilities For Support Engineer, Device OS

  • Provide first level support for handling Jiras, tickets, operational issues from production services
  • Provide engineering support including extensive troubleshooting and debugging across multiple product lines
  • Work on maintenance driven coding projects in C++ and Python
  • Read and understand complex application code and make code fixes
  • Develop tools and automate manual operational tasks
  • Build monitoring metrics dashboard and report system health
  • Work with remote development teams for support issues and knowledge base creation

Requirements For Support Engineer, Device OS

Python
Linux
  • Bachelor's degree in engineering or equivalent
  • 2+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages

Interested in this job?

Jobs Related To Amazon Support Engineer, Device OS

2025 Graduate Software Dev Engineer

Entry-level Software Development Engineer position at Amazon, focusing on building scalable distributed systems and innovative technologies.

Support Engineer, Device OS

Support Engineer position at Amazon Lab126 focusing on Device OS support, maintenance, and improvement, requiring 2+ years experience in software development or technical support.

2025 Graduate Software Dev Engineer

Entry-level Software Development Engineer position at Amazon, perfect for recent graduates looking to work on large-scale distributed systems and innovative technologies.

Application Engineer, Amazon

Entry-level Application Engineer role at Amazon focusing on catalog systems support, data analysis, and process improvement in Chennai.

Support Engineer, Engineering (GES)

Support Engineer role at Amazon's GEIST team, focusing on software tools development and technical support for global engineering services.