Support Engineer, Global Maintenance Automation Platform (MAP)

Amazon's Global Maintenance Automation Platform (MAP) team is at the forefront of industrial automation and data management, processing billions of data points from sensors and actuators to support the world's largest Reliability Maintenance Engineering (RME) enterprise. This role combines software engineering with industrial automation expertise, focusing on maintaining and improving systems that connect low-level automation with cloud infrastructure.

As a Support Engineer, you'll be part of a global Operational Excellence team that's driving Industry 4.0 initiatives and improving Overall Equipment Effectiveness across Amazon's vast fulfillment network. You'll work alongside top industry engineers to shape the future of automation and machine learning systems within one of the world's most sophisticated logistics operations.

The position involves both technical depth and operational breadth, requiring expertise in software testing, deployment, and maintenance of industrial automation systems. You'll be responsible for ensuring software solutions are error-free before production deployment, managing support tickets, and contributing to continuous improvement initiatives. The role demands a strong background in industrial automation, including PLC, SCADA, and HMI systems, combined with modern software development practices.

The MAP team plays a crucial role in transforming machine-generated data into automated, proactive, and predictive maintenance actions. This position offers an opportunity to work with cutting-edge technology while contributing to the development of a unified Maintenance Automation Platform that's revolutionizing industrial maintenance practices at scale.