Support Engineer, Smart Device, Operations, IT, & Support Engineering

Amazon Innovation Center in Shenzhen is seeking a Support Engineer to join their Smart Device, Operations, IT, & Support Engineering team. This role focuses on BSP automation tests and virtual platform development, contributing to the delivery of multiple small-scale projects within the product line. The position requires a strong technical background with 2+ years of experience in software development or technical support.

The ideal candidate will work closely with QA/SDET teams to manage test scope and execution, provide technical assistance for various initiatives, and collaborate with cross-functional teams. They will be responsible for optimizing scalable processes, creating SOPs, and standardizing test methods under defined high-level test strategies.

Key responsibilities include mentoring team members, managing resource utilization, handling issue escalations, and performing root cause analysis. The role requires strong customer focus, with emphasis on understanding and communicating customer impact for reported issues. The position involves working with UNIX/Linux systems and requires experience in troubleshooting and debugging technical systems.

The team focuses on testing components and features related to Amazon Devices, Applications, and Services, following standard operating procedures while striving to meet productivity and quality baselines. This is an excellent opportunity for someone who wants to work at the intersection of hardware and software testing, with the chance to influence product quality and customer experience at one of the world's leading technology companies.

Amazon offers a collaborative work environment, opportunities for professional growth, and the chance to work on cutting-edge consumer electronics. The company maintains an inclusive culture that empowers employees to deliver the best results for customers, with accommodations available for those who need them during the application and hiring process.