System Development Engineer I, Ads Partner Experience & Growth

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.

As a System Development Engineer I in the Ads Partner Experience & Growth team, you will:

• Provide support to external customers as they build business-critical applications on Amazon's Advertising API
• Represent Amazon and our Advertising organization, investigating and working with API developers to ensure compliance with our API program policies
• Own development of processes to identify gaps in our technical solutions or abuse of our API policies
• Work on prevention strategies to improve the developer experience
• Collaborate directly with Amazon Advertising API engineers and our onboarding team to resolve customer issues expediently
• Troubleshoot, debug, evaluate and resolve computer-identified alarms
• Make feature enhancements, bug fixes, and perform systems management
• Conduct software deployments and migrations, host management, and automate routine operational tasks
• Develop tools and automations to achieve human-free operations
• Provide solutions to product and API-related questions raised through partner engagements
• Identify key product architecture components, propose and help partners build solutions that unblock integrations
• Write code samples, tutorials, and technical articles for the developer community
• Audit partner behavior to ensure compliance with our program policies
• Work with customers to understand how they are using our services and provide feedback to development teams
• Collaborate with internal stakeholders to drive timely customer communication during critical events
• Drive projects that improve support-related processes and our customer's developer support experience

This role is perfect for engineers interested in creating tools and automation to make the service as autonomous as possible. You should be focused on developing internal services written in Python, Ruby, JavaScript, or similar languages, with an appropriate understanding of APIs.

Join our elite Advertising API team to provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code. If you are a talented, detail-oriented, and enthusiastic software professional passionate about new technologies, this is the right team for you.