AppleCare Engineering Program Manager

Apple, a pioneering technology company, is seeking an AppleCare Engineering Program Manager to join their Support and Service team. This role is crucial in driving the development and implementation of diagnostic tools that ensure world-class support for Apple's diverse product lineup. The position offers an exciting opportunity to work at the intersection of hardware and software, leading multi-functional diagnostic development projects from conception to deployment.

The role demands a unique blend of technical expertise and project management skills, requiring close collaboration with AppleCare Readiness teams and Diagnostic architects. You'll be responsible for understanding and leading software and systems changes needed to support new hardware and software projects, while ensuring seamless integration across multiple teams and workflows.

As an Engineering Program Manager, you'll lead design reviews, track project milestones, and coordinate with various stakeholders, including high-level executives. The position offers competitive compensation, comprehensive benefits, and the opportunity to contribute to Apple's mission of creating revolutionary products while maintaining exceptional customer support standards.

The ideal candidate will bring 3+ years of relevant experience, strong technical background, and excellent communication skills. This role offers significant growth potential within Apple's dynamic environment, where innovation and customer experience are paramount. You'll be part of a team that directly impacts millions of customers' experience with Apple products, while working with cutting-edge technology and world-class professionals.