RCC Platforms Performance Data Scientist

Join Apple's Retail Customer Care Optimization team and be part of transforming the digital assisted-shopping experience for global customers. As a RCC Platforms Performance Data Scientist, you'll play a crucial role in operationalizing customer-focused programs and shaping customer engagement strategy through data-driven insights.

The role combines enterprise program management with strategic data analysis to drive business growth and scalability. You'll work with Apple's largest store - the Apple Store Online - where the mission is to deliver magical, personal digital experiences to customers worldwide. The team's goal is to make each customer feel uniquely valued while maintaining the highest standards of service.

Key aspects of the role include:

• Leading data-driven transformation of digital customer experiences
• Collaborating with cross-functional teams to develop and implement customer engagement strategies
• Utilizing advanced analytics and data science techniques to uncover actionable insights
• Working with Large Language Models (LLMs) and modern data visualization tools
• Building and managing data pipelines and reporting systems for real-time decision making

The ideal candidate will combine strong technical skills in data science and programming with business acumen and excellent communication abilities. You'll need to be comfortable translating complex analytical findings into clear, actionable insights for stakeholders across the organization.

Benefits include competitive base pay, equity through stock programs, comprehensive healthcare, retirement benefits, education reimbursement, and potential bonuses. Join Apple in setting new standards for digital retail experiences while working with cutting-edge technology and talented teams.