Software Application Support Engineer, Retail Engineering

Apple's Retail Engineering team is seeking a Software Application Support Engineer to join their distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. This technical role requires deep understanding of the eCommerce platform to provide technical support to business and core engineering teams.

The ideal candidate will combine strong technical abilities with excellent communication skills, able to translate complex technical concepts into easily understood terms. As a support engineer, you'll be responsible for maintaining system stability, troubleshooting issues, and implementing solutions for the Apple Online Store platform.

Key aspects of the role include incident management, production support, defect resolution, and knowledge transfer between teams. You'll work closely with engineering teams to prioritize and resolve production issues, participate in on-call rotations, and help evolve standard practices and procedures.

The position offers competitive compensation including base pay between $147,400 and $220,900, plus additional benefits like stock options, comprehensive healthcare, and education reimbursement. This is an excellent opportunity for a technical professional looking to work with cutting-edge eCommerce systems at one of the world's leading technology companies.

The role requires a blend of technical expertise in Java, Scala, and SQL, along with strong analytical and problem-solving abilities. You'll need to be comfortable working in a dynamic environment, handling critical issues, and communicating effectively with multiple stakeholders. Experience with cloud infrastructure, monitoring tools, and eCommerce platforms is highly valued.